Regular return policies
What we wish the most is for you to be completely satisfied with your purchase.
If you are not, you have 15 days following your order date to return any product and get a refund.
We need to approve your return first.
To start the process, go to our return page and follow all the steps:
- All merchandise must be returned unworn, unwashed and in the original condition with all tags attached in the 15 days following the purchase. If not, we will not proceed the refund.
- Return Shipping fees are not covered by Birdz.
To exchange your merchandise, you need to pass a new online order on the correct items and sizes.
Please note that once your return is received we need 5 open days to proceed the return.
**All discounted and samples items are final sales**
Please note that the shipping cost to return your package is NOT covered by BIRDZ. For your first order, we will deducted a flat fee of $15 on your refund to cover a part of the return shipping cost. All following orders will need to be return at your own cost. Simply go to a post office near you to get your package ship back.